Return and Exhange

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected. If you decide that your new or unused item is not going to work out, you have up to 14 days to return your purchase. You may return any online purchases by following the steps below:

STEP 1
REQUEST A RMA NUMBER HERE
All returns must be accompanied by a RMA number issued by us. ShopTwinkie.com will not, in any circumstance, accept a return without RMA number issued by us.

STEP 2
After you received your RMA, please pack it with the item (in the item's original condition, including the manufacturer's packaging, tags, documentation and any accessories), and ship it back to one of the following address:

Within Canada
ShopTwinkie.com
Attention: Returns Department
C.K. International
#320 - 3771 Jacombs Road
Richmond, BC V6V 2L9
Canada

Within USA
C.K. International
C/O. ShopTwinkie.com
1685 H st.
Blaine, WA 98230
USA


STEP 3
Drop the item at the courier of your choice. We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS, Fedex, or Canada Post. ShopTwinkie.com is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot and will not accept C.O.D. deliveries.

Item must be received by ShopTwinkie.com within 10 working business days after obtaining your RMA number.

STEP 4
Once the return is received and inspect by the return department, your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days.

You will be credited for the cost of the item(s) and applicable taxes. Shipping is not refunded.

Using the return label supplied will occur additional shipping charge equal to original shipping fee.
*In any circumstances, if an item is returned due to manufacture defect, shipping will not be charged.

Once again we recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS, Fedex, or Canada Post. ShopTwinkie.com is not responsible for packages not received if sent via a non-traceable carrier.

All returns and exchanges must be returned prepaid; we cannot and will not accept C.O.D. deliveries.

In a hurry? You can expedite an exchange by placing a new order and returning the unwanted merchandise for credit.

Important Info

  • All returns must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories. Failure to do so would result in denial of return.
  • All returns must be accompanied by a RMA number (Provided by us, Request RMA here), no exception. Failure to do so would result in denial of return.
  • Packages must be returned to ShopTwinkie.com within 10 working days of the obtaining your RMA number.
  • ShopTwinkie.com reserve the right to refuse return if any of the required items mentioned above isn't included.